B O O L E A N D I G I T A L

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REFUND POLICY

1. Overview

 

At Boolean Digital LLC, we are committed to delivering high-quality digital services. Due to the intangible and customized nature of our services, this Refund Policy outlines the conditions under which refunds may be granted.

By purchasing our services, you agree to this Refund Policy.

 

2. Nature of Services 

 

  • All services provided are digital and custom-built

  • No physical goods are shipped

  • Work is tailored specifically to each client’s requirements

Because of this, refunds are limited and conditional

 

3. Eligibility for Refunds

 

Refunds may be considered only under the following conditions:

 

3.1 Before Work Begins

 

You may request a full refund if:

  • Payment has been made

  • AND project work has not yet started

 

3.2 Failure to Deliver

 

You may be eligible for a refund if:

  • We are unable to deliver the agreed service

  • OR fail to meet the core agreed scope

 

3.3 Duplicate or Accidental Payments

 

  • Any duplicate transactions will be refunded in full upon verification

 

4. Non-Refundable Situations

 

Refunds will NOT be issued in the following cases:

  • Work has already started

  • Partial or full deliverables have been provided

  • Client changes their mind after project initiation

  • Client fails to provide required information, causing delays

  • Client becomes unresponsive during the project

  • Dissatisfaction based on subjective preferences outside agreed scope

 

5. Milestone-Based Projects

 

For projects divided into milestones:

  • Each completed milestone is non-refundable

  • Refunds may only apply to undelivered or incomplete milestones

 

6. Revisions Instead of Refunds

 

We prioritize resolving issues through:

  • Revisions

  • Adjustments within agreed scope

Refunds will not be issued where reasonable revisions can address the concern.

 

7. Cancellation Policy

 

7.1 Before Work Starts

 

  • Full refund available upon request

 

7.2 After Work Starts

 

  • No refunds

  • Work completed up to that point remains billable

 

8. Dispute Resolution Requirement 

 

Before initiating a chargeback or dispute, you agree to:

We are committed to resolving issues quickly and fairly.

 

9. Chargebacks & Payment Disputes

 

  • Initiating a chargeback without prior communication is considered a violation of this policy

  • We maintain records of:

    • Service agreements

    • Deliverables

    • Communication logs

These may be submitted as evidence in dispute cases.

 

10. Refund Processing

 

If a refund is approved:

  • It will be processed via Stripe or the original payment method

  • Processing time: 5–10 business days

  • Refund timeframes may vary depending on your bank or card issuer

 

11. Service-Specific Conditions

 

11.1 Website & Software Development

 

  • Non-refundable once development has started

  • Partial refunds only for uncompleted work

 

11.2 Digital Marketing Services

 

  • No refunds for campaigns already executed

  • No guarantees on performance metrics (leads, sales, ROI)

 

11.3 Consulting Services

 

  • Non-refundable after the session has been delivered

 

12. Abuse & Fraud Prevention

 

We reserve the right to:

  • Deny refund requests that show signs of abuse

  • Refuse service to clients engaging in fraudulent or exploitative behavior

 

13. Policy Acceptance

 

By making a payment, you confirm that:

  • You have read and understood this Refund Policy

  • You agree to all terms outlined herein

 

14. Contact Information

 

For refund requests or concerns:

Boolean Digital LLC
Email: info@booleandigitalllc.com
Address: 8312 NW 90th St, Kansas City, MO, USA
Phone:  +1 (832) 299 5927